Terms of Service

1. Who we are, and what you're agreeing to

BattleBooks is operated by Design Built Renos Ltd, operating as BattleBooks ("BattleBooks", "we", "us"). By creating an account or subscribing, you agree to these Terms, our Privacy Policy, and our Refund Policy. If you're signing up on behalf of a business, you confirm you have authority to bind that business.

2. What the service is — and isn't

BattleBooks is a done-for-you bookkeeping, payroll, and tax-preparation service. We keep your books current, prepare your payroll, track your CRA and provincial deadlines, and prepare your GST/HST, payroll (T4/ROE), and year-end/income-tax packages as complete, ready-to-file documents. You (or your accountant) review and submit them to the CRA — every filing carries your final approval, and submitting on time is your responsibility once we've delivered your filing-ready package ahead of the deadline.

• • We are not a CPA firm. Bookkeeping, payroll, and tax preparation are legal to provide in Canada without a CPA designation. We do not provide audit, review, assurance, or other services that legally require one — if your situation needs a designated CPA, we'll tell you up front.
• • No professional advice. The service, the app, and our communications are not legal, investment, or formal tax advice.
• • No assurance. We work from the records you provide and do not audit, verify, or independently confirm them.

3. Your account & acceptable use

Keep your login credentials secure and your account information accurate. You're responsible for activity under your account. The service is for business use by persons 18 or older.

BattleBooks sends real communications on your behalf — invoices, receipts, payment requests, payroll documents — from our systems. What you send through the service is your content and your responsibility, and you may not use the service to:

• • Harass, threaten, intimidate, or abuse anyone — in an invoice, a message, or anything else sent through our systems.
• • Send fake, fraudulent, deceptive, or inflated invoices, or invoice for goods or services that weren't actually provided.
• • Send spam or unsolicited bulk messages, or use our email infrastructure for anything other than your legitimate business documents.
• • Impersonate another person or business, or misrepresent who a communication is from.
• • Upload or transmit content that is unlawful, infringing, or malicious (including malware).
• • Pressure, mislead, or take advantage of your own customers in ways that are unlawful or deceptive.

Violating this section is cause for immediate suspension or termination under section 10, and we may refuse to transmit any communication that we reasonably believe violates it.

4. Subscription & billing

• Plans (CAD): Monthly — $100/month for your first three months, then $300/month. Annual — $1,499/year. Applicable taxes are added where required.
• Auto-renewal: Your subscription renews automatically — monthly plans each month (including the step from $100 to $300 after month three), annual plans each year — and your saved card is charged on each renewal, until you cancel.
• Price changes: We'll give you at least 30 days' email notice before any price change takes effect on your plan.
• Failed payments: If a renewal charge fails we'll retry and notify you; continued non-payment may lead to suspension of service.

5. Cancelling

Cancel anytime — in the app, or by emailing hello@battlebooks.ca. Cancellation takes effect at the end of your current billing period: you keep access until then, and you won't be charged again. Refunds are governed by the Refund Policy, including our guarantees. On request within 30 days of cancellation, we'll export and hand over your books and records.

6. What we need from you

• • Send complete, accurate records (receipts, statements, payroll details) promptly — our turnaround and deadline commitments start when we have what we need. For deadline filings, that means complete records at least 5 business days before the CRA deadline.
• • Review what we prepare, tell us about errors, and submit your filing-ready packages to the CRA on time.
• • Keep your original source documents — CRA generally requires six years.
• • Disclose all business income, accounts, and material facts. What we prepare is only as complete as what you give us.

7. What you can expect from us

• • Monthly books reconciled and reports delivered within 15 business days of receiving your complete records for the period.
• • Filing-ready GST/HST and payroll packages delivered ahead of each CRA deadline, provided we receive complete records by the 5-business-day cutoff above.
• • Deadline tracking for your filings, so nothing sneaks up on you.
• • If we make a mistake in your books, we fix it free — whenever it's caught, no matter who catches it.
• • A real person answers. Email us and you'll hear back within 2 business days — usually much faster.
• • Plain answers about your own numbers — if something in your books doesn't make sense to you, ask; explaining them is part of the service.
• • Our guarantees, as set out in the Refund Policy: CRA-ready in 30 days or that month's free, and a full-refund window if you're not thrilled.

8. Your data & your rights

• • Your books are yours. Everything we produce for you — the ledgers, reconciliations, reports, and filing-ready packages — belongs to you, not us.
• • Export anytime. Ask and we'll hand over your complete books and records — while you're a client, when you leave, whenever. No hostage-taking, ever.
• • No lock-in. Cancel anytime (section 5) and take your clean books with you — even under the full-refund guarantee.
• • Never sold, never shared for marketing. Your information is handled per the Privacy Policy; your books, records, and documents are stored in Canada.
• • Deletion on request. After the engagement ends, ask and we'll delete your data, subject only to the legal retention periods described in the Privacy Policy.
• • Notice before changes that affect you. 30 days' email notice before any price change (section 4), and email notice of material changes to these Terms (section 11).

9. Limits on our liability

• • Because we rely on the records you provide without auditing them, we are not responsible for errors that result from incomplete, inaccurate, or late information.
• • CRA penalties and interest are your responsibility. You review, approve, and submit every filing, and you pay all amounts owing — once we've delivered your filing-ready documents ahead of the deadline, filing on time is in your hands.
• • Our total liability for any claim arising from the service is limited to the subscription fees you paid us in the one (1) month immediately preceding the event giving rise to the claim.
• • We are not liable for indirect or consequential damages (such as lost profits or lost business).
• • Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Suspension & termination by us

We work with clients we can serve honestly, safely, and well — and we decide who that is. We may decline to take on any client, and may suspend or end the service for an existing client, at our discretion. Reasons include, but aren't limited to:

• • Non-payment — a failed renewal that isn't resolved after our notices.
• • Dishonesty — asking us to falsify or backdate records, hide income, fabricate expenses, or mislead the CRA in any way. We won't do it, and we don't keep clients who ask.
• • False or incomplete information — materially misrepresenting your business, records, or identity.
• • Unlawful activity — using the service in connection with illegal activity, or books that reflect it.
• • Abusive conduct — harassment, threats, or abuse directed at our people.
• • Misuse of the service — violating the acceptable-use rules in section 3 (harassing anyone, fake or fraudulent invoices, spam, impersonation), reselling access, probing our systems, or using the service outside its intended purpose.
• • Unworkable engagements — persistent unresponsiveness or lack of cooperation that makes it impossible to do the work properly, a conflict of interest, or anything else that makes the engagement untenable in our judgment.

If we end for cause (any of the above), we may suspend or terminate immediately on notice to your account email; fees for the current billing period are non-refundable, and any further refund is at our discretion. If we end without cause, we'll give you 30 days' notice and refund the prepaid, unused portion of your subscription. Either way, your books and records remain yours — we'll export and hand them over per section 5.

11. General

These Terms are governed by the laws of Alberta and the federal laws of Canada, and disputes belong to the courts of Alberta. If we make material changes to these Terms, we'll notify active clients by email and update the effective date above; continued use after a change means acceptance. If any part of these Terms is unenforceable, the rest still stands. These Terms, plus the Privacy and Refund Policies (and, for clients, your engagement letter), are the entire agreement.

Contact

hello@battlebooks.ca